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Facilities and customer service

TSA security control BWI airport
Image from Youtube

Customer Service

Information Desks

For general airport information, call Tel 800 435 9294.

The information counters are staffed by Pathfinder volunteers.


- Upper level, ticketing area, before concourses A/B and D.
- Lower level, Southwest Airlines baggage claim area (carousels 1-5).
- Lower level of concourses C and D.
- International Arrivals area.


Service hours may vary.

The D concourse counter has priority in staffing allocation and typically operates from 5:00 am to 9:00 pm.

Concierge Services

This is a service that has become established in various airports across the country in recent years and consists of providing personalized assistance to travelers who want a stress-free and hassle-free travel experience. At BWI, the service is provided by external providers.

Air General - Tel 844 377 9674 | Website

Perq Soleil - Tel 202 573 7705 | Website

SkySquad - Tel 877 359 2256 | Website

Language Assistance

BWI Airport offers free interpretation and translation services upon request.


Free and unlimited Wi-Fi available. To use it, connect to the "#MyBWI-Fi" network on your device. On the screen that appears, press "CONNECT" and accept the terms and conditions.

Financial Services

M&T Bank

An M&T branch is located in the ticketing area of concourse A, next to the rental car shuttle stop. Hours: Monday to Friday from 9:00 am to 3:00 pm.


ATMs available both landside and airside.


Baggage claim areas

Baggage carousels at BWI Marshall Airport are located on the lower level and are connected to each concourse, the hourly garages and public transportation options.

Storage services

For security reasons, luggage storage at the airport has been suspended by order of the Transportation Security Administration (TSA). Contact your airline to inquire if they will allow early baggage check-in.

Lost and Found - Damages

In case of lost, forgotten, or damaged luggage or items, either on the aircraft or in checked baggage, you should contact your airline.

For items lost in the security checkpoint areas, contact the TSA office in front of gate 9, on the lower level, from 10:30 am to 3:00 pm (online form).

If something is lost in the parking lots, contact SP+ Parking (Tel +1 410 859 9230).

For items forgotten elsewhere within the airport grounds, complete the following form, call Tel +1 410 859 7387, or go to the lost and found office next to the exit of concourse C, on the upper level of the terminal (Monday to Friday from 9:00 am to 5:00 pm).

Family Restrooms

Available at various locations throughout the terminal:

- Concourse A: Gates A9 and A12, food court, next to M&T Bank, near baggage carousel 1.
- Concourse B: Gates B1 and B8, next to Silver Diner, Southwest Airlines ticketing, and baggage carousel 6.
- B/C Connector, in front of Firkin & Flyer.
- Concourse C: Gates C2 and C9.
- Concourse D: Gates D5, D7 and D11, next to the concourse exit and between Spirit Airlines and Delta Air Lines counters.
- Concourse E: Gate E6.

Nursing facilities

In each of the terminal concourses, you will find lactation rooms and private Mamava pods.

- Concourse A: Gate A12.
- Concourse B: Gate B3.
- Concourse C: Gates C2 and C9.
- Concourse D: Gates D4, D11, D23, D/E Connector (children's play area).
- Concourse E: Gate E6.

Water Bottle Fill Stations

BWI Airport offers around two dozen drinking water fountains for which each user will need to use their own bottle. Remember that the TSA requires bottles to be empty during the security screening process upon entering the secure area. You will find them in all five concourses, as well as in the B/C connector and the A/B food court.

Pet Relief Areas


- Before concourse E, lower level, outside gate 19.
- In front of the hourly garage.


- At the beginning of concourse C.
- In the connector between concourses D and E, just past the security checkpoint.

ROAM Fitness

This accessible gym is located next to gate D1, before security, and offers travelers cardio equipment, stretching space, weights, medicine and stability balls, a TRX system, and yoga accessories. Facilities include private showers with hair dryers, toiletries and essential grooming items.

Hours: Sunday to Friday from 6:00 am to 6:00 pm.

Access: Daily pass and annual memberships (starting at USD25.00). See more

Other Services

  • Children's entertainment area
  • Mediation room
  • Outlets for electronic devices
  • Postal services
  • Observation gallery
  • Art exhibits