Frequently Asked Questions at Baltimore/Washington Airport
Answers to passenger questions
Image from Youtbe
Is there free internet access?
Yes, the airport offers free and unlimited Wi-Fi access throughout all terminal lobbies. To connect, select the "#MyBWI-Fi" network on your device, press "CONNECT" on the page that appears, and then accept the terms and conditions.
What is the easiest way to get to downtown Washington by public transportation?
You can take the airport's courtesy bus to the Amtrak/MARC train station, which operates every 10-15 minutes (every 25 min. from 1:00 am to 5:00 am). From there, take a train to Union Station in Washington, DC. The cost is USD 2.00 (one-way), and the travel time is about 30 minutes.
What is the easiest way to get to downtown Baltimore by public transportation?
The MTA light rail is the most convenient option. The station is located on the lower level of the main terminal, next to Concourse E. Tickets cost USD 2.00, and the train takes about 30 minutes to reach Penn Station in downtown Baltimore.
Where is the Uber or Lyft pick-up location at the airport?
Rideshare vehicles pick up and drop off passengers on the upper level (departures), between gates 5-12. There are walkways to the outer curbside near gates 5, 8, and 12.
How do I get around the airport?
BWI Marshall offers free transportation between the terminal and areas like long-term parking, the daily garage, Amtrak/MARC station, and car rentals, with a frequency of 10-15 minutes (every 25 min. from 1:00 am to 5:00 am).
What to do during a long layover?
The airport offers a variety of shopping options and places to eat, as well as services like nursing rooms, children's play areas, VIP lounges, among others. There are also nearby hotels with complimentary shuttles connecting to the airport.
Are there 24-hour restaurant options?
Yes, both McDonald’s and Dunkin' Donuts are open 24 hours inside BWI Airport.
How does TSA Cares service work at BWI?
The TSA Cares service offers assistance to passengers with disabilities or medical conditions during the security screening process. You can contact TSA in advance to coordinate the necessary support.
Does BWI have children’s play areas?
Yes, there are children's play areas in several concourses, designed to entertain kids while they wait for their flight.
How can I access reduced mobility services at BWI?
BWI offers wheelchair assistance and adapted transportation. You can request the service at the information desks or through your airline during check-in.
Where are the pet relief areas located?
The airport has several designated pet relief areas located in Terminals A, B, C, and D, as well as on the lower level of the main terminal.
Where is the Duty Free located and what products does it offer?
The Duty Free Americas is located in Concourse E, designated for international flights, and offers tax-free products such as fragrances, alcoholic beverages, and electronics.
What to do in case of lost valuables or luggage?
If you lost something, you should contact your airline or the airport’s lost and found service. For items lost at security checkpoints, contact the TSA office.
Is it possible to get a SIM card at the airport?
Yes. You can find Prepango vending machines and InMotion stores to purchase SIM cards and other electronic products.
Is there luggage storage at the airport?
No, the luggage storage service is suspended for security reasons. Check with your airline to verify if early baggage check-in is allowed.
Is there free parking at BWI?
Yes, the Cell Phone Lot allows free parking for up to one hour while waiting to pick up passengers. It is located on Scott Road, near the entrance to the daily parking lot.