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Frequently Asked Questions at Baltimore/Washington Airport

BWI Marshall airport faqs

Answers to passenger questions

Answers to frequenly asked question in BWI airport

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What is the easiest way to access downtown Washington by public transportation?

You can board the airport shuttle bus outside the airline check-in hall to the Amtrak/MARC train station. This shuttle bus operates between the terminal and the train station every 10-15 minutes (every 25 min. from 1:00 am to 5:00 am). Once at the train station, take the rail service to Union Station, in Washington DC. Tickets cost USD2.00 (one way) and the travel time is about 30 minutes.


What is the easiest way to access downtown Baltimore by public transportation?

The easiest way is via the MTA light rail. The station is located on the lower level of the main terminal, next to concourse E. Purchase your ticket at one of the ticket vending machines located at the station (one-way fare: USD2.00). Board the service heading to Penn Station, in downtown Baltimore. The train departs regularly every 10-15 minutes, and the travel time is approximately 30 min.


Where is the Uber or Lyft pickup location at the airport?

Ride-sharing vehicles operating via apps pick up and drop off passengers at the terminal curb, on the upper level (Departures). There is often a specific area for these services to pick up passengers. The exact location may change due to demand or construction. Therefore, it is always advisable to check the latest updates on the app before arriving.


Is there free internet access?

Yes, the airport offers free and unlimited Wi-Fi access throughout all terminal concourses.

To connect, select the "#MyBWI-Fi" network on your device, press "CONNECT" on the page that appears, and then simply accept the terms and conditions.


How do you get around the airport?

BWI Marshall offers its passengers free transportation around the campus.

Parking lots: Buses running between the terminal and the long-term parking lots, the express lot and the daily garage operate 24 hours a day, with a frequency of 10-15 minutes.

Amtrak/MARC Station: This bus travels to the Amtrak/MARC station every 10-15 minutes (every 25 min. from 1:00 am to 5:00 am).

Car Rental: This service operates between the terminal and the car rental facility with frequencies of 8-10 minutes (every 25 min. from 1:00 am to 5:00 am).


What to do in case of a long layover?

There are many shops and dining options. The airport also offers a range of other amenities and services, including nursing rooms, art galleries, plugs for electronic devices, children's play areas and animal relief areas. There are also several VIP lounges with beverages, food, workspaces, etc. There are many hotels nearby, including the Westin Baltimore Washington Airport, which offers comfortable rooms as well as meeting rooms and conference facilities, a spa, gym and pool. A complimentary shuttle bus transports passengers from the terminal to the hotel and vice versa.


What to do in case of lost valuables or luggage?

In case of lost, forgotten, or damaged luggage or items, either on the plane or in checked baggage, you should contact your airline.

For items lost in the security checkpoint areas, contact the TSA office in front of gate 9, on the lower level, from 10:30 am to 3:00 pm (online form).

If you have lost something in the parking lots, contact SP+ Parking (Tel +1 410 859 9230).

For items forgotten elsewhere within the airport grounds, fill out the following form, call Tel +1 410 859 7387, or go to the lost and found office, next to the exit of concourse C, on the upper level of the terminal (Monday to Friday from 9:00 am to 5:00 pm).


Is there a luggage storage service?

For security reasons, luggage storage at the airport has been suspended by order of the Transportation Security Administration (TSA). Contact your airline to inquire if they will allow early luggage check-in.


Is there any free parking area at Baltimore Airport?

Yes. In the Cell Phone Lot, drivers can wait up to an hour free of charge to pick up passengers at BWI. It is located on Scott Road, to the right of the daily parking entrance. More information about parking


Is it possible to get a SIM card?

Yes. Next to gate D5, you will find a Prepango vending machine offering a variety of SIM plans for international travelers. InMotion stores, located between gates A4-A5 and next to gate D4, also offer these services.


Can BWI Marshall Airport page someone for me?

If you are looking for someone specific at the airport, it is advisable to directly contact the person and request them to meet you at a specific location. You can also seek assistance at any of the information counters, where staff can provide additional help. If for any reason you believe someone you are looking for may be in danger or in need of immediate assistance, contact the airport security personnel or the local law enforcement authorities.