Airlines at BWI Marshall Airport

The airport operates 85 direct destinations across 14 countries through 18 airlines, with Southwest Airlines having the highest number of operations and destinations, offering a mix of positive and negative experiences. Overall, the airlines operating at BWI have varying performances. Spirit and Frontier are known for their affordable prices but frequently receive complaints about delays and additional costs. Delta and American Airlines stand out for their customer service, though they also have areas for improvement.

The most frequent domestic flight destinations include Atlanta, Orlando, Fort Lauderdale, Boston, Denver, Charlotte, Tampa, Miami, Chicago, and Las Vegas, among others, totaling 69 domestic destinations. Among international destinations, the most frequent are Cancun, Montego Bay, Punta Cana, Oranjestad, London, Reykjavik, Toronto, Nassau, Frankfurt, and Liberia.

Image from YouTube

What users say about the airlines with most operations at BWI

Southwest Airlines

Positive Experiences: Southwest Airlines is the most frequently mentioned airline in reviews, as BWI is one of its major hubs. Users appreciate the efficiency in most domestic flights. They also mention that wait times at security are generally short, and the boarding process is quick and smooth. Many highlight the variety of food options available near Southwest's gates.

Negative Experiences: However, some passengers report issues with Southwest's customer service. There have been incidents where staff displayed rude or indifferent attitudes, especially regarding lost luggage or delays. Additionally, some passengers with special needs have faced difficulties receiving proper assistance from the staff.

Spirit Airlines

Positive Experiences: Spirit Airlines stands out for its affordable prices and for offering regular flights to various destinations. Some passengers mention that, despite the airline's reputation, they have had satisfactory experiences in terms of punctuality and efficiency.

Negative Experiences: However, Spirit also receives significant criticism. Passengers complain about frequent delays, with flights delayed by several hours without clear justification. Additionally, the baggage policy is often considered confusing and costly, as many services require additional payments, discouraging some travelers.

Delta Airlines

Positive Experiences: Delta is praised in reviews for providing friendly and professional customer service. Users value the efficiency of the check-in process and the cleanliness of the areas assigned to Delta at the airport. The baggage claim process is also generally quick.

Negative Experiences: The most frequent complaints about Delta at BWI are related to the lack of a Delta Sky Club, which frequent travelers regret as it limits their comfort options during long layovers.

American Airlines

Positive Experiences: Some users highlight the friendliness of American Airlines agents at BWI, who have been helpful in situations of flight changes or lost luggage. The check-in process is also generally smooth and without delays.

Negative Experiences: Despite this, American Airlines has received complaints from passengers who experienced poor customer service. Users mention that staff can be unfriendly and are not always willing to offer solutions in cases of issues, such as handling lost luggage.

Frontier Airlines

Positive Experiences: Frontier is praised for its straightforward boarding process and competitive prices, which attract many passengers. The speed of the security process is also valued when using the TSA Pre-check service.

Negative Experiences: Despite the low prices, some passengers report significant delays on Frontier flights. There are also complaints about the lack of amenities, as many services like food or baggage come with additional costs.

List of airlines at BWI Marshall

Concourses A and B

• Southwest Airlines
  Information: +1 800 435 9792
  TTY: +1 800 533 1305
  Baggage: +1 410 981 1200

Concourse C

• American Airlines
  Information: +1 800 433 7300
  TTY: +1 800 122 1234
  Baggage: +1 410 859 2119
   
• BermudAir
  Information: +1 844 543 9200
   
• Contour Airlines
  Information/baggage: +1 888 332 6686
   
• Southwest Airlines
  Information: +1 800 435 9792
  TTY: +1 800 533 1305
  Baggage: +1 410 981 1200

Concourse D

• Air Canada
  Information: +1 888 247 2262
  TTY: +1 800 361 8071
  Baggage: +1 888 689 2247
   
• Alaska Airlines
  Information/baggage: +1 800 252 7522
  TTY: +1 800 392 0228
   
• Allegiant Air
  Information: +1 702 505 8888
  TTY: +1 702 430 3283
  Baggage: +1 866 719 3910
   
• Avelo Airlines
  Information/baggage: +1 346 616 9500
   
• Delta Air Lines
  Information: +1 800 221 1212
  TTY: +1 800 831 4488
  Baggage: +1 410 855 7355
   
• Frontier Airlines
  Baggage: +1 667 400 0073
   
• Spirit Airlines
  Information: +1 855 728 3555
  Baggage: +1 410 684 2822
   
• Sun Country Airlines
  Information/baggage: +1 651 905 2737
   
• United Airlines
  Information: +1 800 241 6522
  TTY: +1 800 323 0170
  Baggage: +1 410 865 7941

Concourse E

• British Airways
  Information: +1 800 247 9297
  TTY: +1 866 393 0961
  Baggage: +1 410 694 6229
   
• Condor
  Information: +1 866 960 7915
   
• Copa Airlines
  Information/baggage: +1 304 839 2985
   
• Icelandair
  Information/baggage: +1 800 223 5500
   
• PLAY
  Baggage: +1 410 501 5496
   
• Southwest Airlines
  Information: +1 800 435 9792
  TTY: +1 800 533 1305
  Baggage: +1 410 981 1200