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Reduced mobility and special needs

Baltimore/Washington International Airport offers a range of facilities and services for passengers with special needs.

Accessibility: BWI Airport staff strive to provide easy and safe access to all facilities for passengers with disabilities. All public areas are accessible via ramps, elevators and escalators.


Designated spaces for passengers with disabilities are available in all airport garages and lots, located near terminal entrances.

Ground Transportation

Ground transportation services serving the airport (taxis, public buses, courtesy shuttles) have units adapted for passengers with special needs. They can accommodate wheelchairs and have ramps for easy access. This service must be booked in advance.

Wheelchair service

Passengers needing assistance navigating the airport can request a wheelchair when booking their ticket with their airline.

Passengers flying with Southwest Airlines, Sun Country Airlines and United Airlines can make last-minute reservations with Prospect Air Wheelchair Services (Tel +1 410 981 1251) from 6:00 am to 1:30 am. Passengers of other airlines can do so with Prosegur (Tel +1 410 841 9915), from 4:00 am to 0:00 am.

Disabled passengers BWI

TSA Cares Line

TSA Cares (Tel +1 855 787 2227) is a helpline for passengers with disabilities, medical conditions and other special circumstances. You can contact them 72 hours before traveling to get information about airport security policies and procedures.

Traveling with Animals

Trained service animals are allowed inside the airport. However, Maryland state law requires all non-service animals to be kept inside a carrier while inside the terminal. Contact your airline for details on their animal regulations. You can also access them HERE.

Animal relief areas

The airport has four service animal and pet relief areas, two located before security (outside gate 19 and in front of the hourly garage) and two located after security (at the beginning of Concourse C and in the D/E connector).

Services for the Visually Impaired

BWI Marshall Airport, in partnership with Aira, provides a service connecting visually impaired passengers with specialized agents located remotely through a smartphone app. More information HERE.

Telecommunications Devices for the Deaf (TDD)

There are TDD public phones throughout the airport for individuals with hearing impairments. TDD phones are also available at information counters located on the upper level of Concourse A/B, Southwest Airlines baggage claim area 1-5, lower level of Concourse E, and MAA Pathfinders office.

Accessible Restrooms

All airport restrooms are equipped with facilities for individuals with disabilities.

  • Family Bathrooms

    Family restrooms are available at various locations in the terminal building.

    Concourse A: Gates A9 and A12, next to Flying Dog Tap House (Food Court A/B), next to the M&T Bank, near baggage carousel 1.

    Concourse B: Gates B3 and B8, next to Silver Diner, between Hudson News and the Southwest Airlines counter, next to baggage belt 6.

    B/C Connector: Opposite Firkin & Flyer.

    Concourse C: Gates C2 and C9.

    Concourse D: Gates D5, D7, D11, D23, between Spirit Airlines and Delta Air Lines counters.

    Concourse E: Gate E6.

  • Unisex bathrooms

    These restrooms are specially equipped for individuals with disabilities and can be used with or without an assistant. Two of these facilities are available in the public area, right and left of the security checkpoint in Concourse D, behind the airline ticket counters.

  • Adult changing tables

    Three out of the 12 family restrooms in the airport are equipped with adult changing stations.

    - Pre-security, next to M&T Bank
    - B/C Connector, in front of Firkin & Flyer
    - Next to gate D7