Reduced mobility and special needs
Baltimore/Washington International Airport offers a number of facilities and services for passengers with special needs.
Accessibility: BWI Airport staff strive to provide easy and safe access to all of its facilities for passengers with disabilities. All public areas are accessible via ramps, elevators and escalators.
Parking
There are designated spaces for passengers with disabilities in all airport garages and lots, located near the terminal entrances.
Ground Transportation
Ground transportation services serving the airport (taxis, public buses, courtesy shuttles) have units adapted for passengers with special needs. They can transport wheelchairs and have ramps to facilitate access. This service must be reserved in advance.
Wheelchair service
Passengers who need assistance getting around the airport can request a wheelchair when booking their ticket with their airline.
Passengers on Southwest Airlines, Sun Country Airlines and United Airlines can make last minute reservations with Prospect Air Wheelchair Services (Tel +1 410 859 8010) from 6:00 am to 1:30 am. Passengers on other airlines can book with Prosegur (Tel +1 410 841 9915), from 4:00 am to 0:00 am.
TSA Cares Line
TSA Cares (Tel +1 855 787 2227) is a helpline for passengers with disabilities, medical conditions and other special circumstances. You can contact them 72 hours before travel for information on airport security policies and procedures.
Traveling with Animals
Trained service animals are allowed inside the airport. However, Maryland state law requires all non-service animals be kept inside a carrier while inside the terminal. Contact your airline for details on their animal regulations. You can also go HERE.
Animal relief areas
The airport has 4 service animal and pet relief areas, 2 located before the security checkpoint (outside gate 19 and in front of the hourly garage) and 2 located after the security checkpoint (at the beginning of Concourse C and at the D/E connector).
Services for the Visually Impaired
BWI Marshall Airport, in partnership with Aira, makes available to visually impaired passengers a service that connects them with specialized, remotely located agents via a smartphone app. More information HERE.
Telecommunications Devices for the Deaf (TDD)
There are TDD public phones throughout the airport for individuals with hearing impairments. TDD phones are also available at the information desks located on the upper level of Concourse A/B, Southwest Airlines baggage claim area 1-5, the lower level of Concourse E, and the MAA Pathfinders office.
Accessible Restrooms
All airport restrooms are equipped with facilities for people with disabilities.
Family Restrooms
You will find family restrooms in many locations throughout the terminal building.
Concourse A: Gates A9 and A12, next to Flying Dog Tap House (Food Court A/B), next to the M&T Bank, near baggage carousel 1.
Concourse B: Gates B3 and B8, next to Silver Diner, between Hudson News and the Southwest Airlines counter, next to baggage belt 6.
B/C Connector: Opposite Firkin & Flyer.
Concourse C: Gates C2 and C9.
Concourse D: Gates D5, D7, D11, D23, next to the concourse exit, between the Spirit Airlines and Delta Air Lines counters.
Concourse E: Gate E6.
Unisex bathrooms
These restrooms are specially equipped for people with disabilities. They can be used with or without an attendant. Two of these facilities are available in the public area, to the right and left of the security checkpoint in Concourse D, behind the airline ticket counters.
Adult changing tables
Three of the 12 family restrooms at the airport are equipped with adult changing stations.
- Pre-security, next to M&T Bank
- B/C Connector, in front of Firkin & Flyer
- Next to gate D7